Rakhi Xpressions Questions:
What is Rakhi Xpressions?
Rakhi Xpressions is part of Festive Xpressions where you can find Raksha Bandhan information and related gift items.
How do I shop for Rakhi gifts?
You can shop in Rakhi Xpressions with the easy to use shopping cart system. Once you see a gift item of interest you can click on the ‘Buy Now' button and it will be added to your shopping cart You can add and remove items from your shopping cart as you please. When you have finished shopping you can proceed to checkout.
What items can be bought?
Rakhi Xpressions has a range of quality rakhis, rakhi greeting cards, thali gift sets,rakhi sweets (Mithai),rakhi dry fruits, rakhi chocolates,rakhi gift hampers and gifts for sisters.We have a variety of gifts for worldwide delivery. You can send Rakhi sweets to USA along with Rakhi and chocolates to UK. If you have any suggestions on what other products you would like to see on our site please send an email to info@festive-xpressions.com or festive.xpressions10@gmail.com and we will try to accommodate them in our selection.
Where has Rakhi Xpressions bought their products from?
We have collected our Rakhi items from various small artisans and craftsman as well as from partnerships with certain vendors. All of our products are made in India. Perishable items like Indian sweets and chocolates for US and UK delivery respectively are procured in respective countries.
What are specials?
Specials are items which are grouped together and set at a special sale price or have some special additional items FREE.
Delivery Questions:
Which countries do you deliver to?
All of our products can be delivered to all areas of India free of shipping charges. As well a majority of our products can be delivered to most other countries around the world. To see a complete list of the countries we deliver to click here.Products that are delivered Worldwide are in a seperate section of send Rakhi Worldwide , send rakhi to US, send rakhi to UK and send Rakhi to Canada.
What shipping methods do you use?
All deliveries made in India are sent through courier by DTDC, TNT, First flight, Blue Dart or India Post. Deliveries made in other parts of the world can be sent through Courier by, TNT or India Post or Registered Post (only rakhis) by India Post, the choice is yours. There is additional charge for shipping worldwide by courier. Items only for delivery to USA, Canada and UK are shipped from USA and UK respectively.
How long does it take for delivery time?
For the items being delivered in India you should expect the item to be delivered within 2-7 business days. For items delivered through courier to other countries expect it to reach within 3-8 business days. For registered post the delivery time is 15 to 25 working days. Delivery times include time for processing and packaging.
Will all the gift items in one order be delivered to the recipient at the same time?
Since all of our products are delivered straight from their source if an order is placed with two or more items they may not be delivered together. However, we ensure that all the gift items will reach the recipient within the chosen delivery date.
What are the shipping charges?
Items delivered in India are absolutely free of shipping charges. For USA. Canada and UK shipping fee is included in the price for items delivered from USA or UK. For Worldwide delivery shipping fee for registered post is included in the price of items.There is extra charge for shipping by courier which will be added ,when you select the method of delivery.
Ordering Questions:
When should I place the order by if I want the gift to be delivered by Raksha Bandhan
We advise that you place your order as early as possible to avoid last 10 days rush and delays.We have mentioned dates with the description of gifts to ensure delivery before or on Raksha Bandhan: August 13, 2011. If an order is placed after the mentioned date we will do our best to deliver the gift by or on the Rakhi Festival, however we cannot guarantee it's timely delivery.
What if I don't have the recipients email and phone number, can I still place an order?
Yes, you can still place the order since the email and phone number of the recipient is not a required field to enter on the order form. But we do require a correct mailing address and Full name in order for the order to be sent.
It is helpful to provide telephone number,so that the courier companies can contact the recepient if they have problem in delivery.
How do I know when the order I placed has been registered by you?
You will be receiving two confirmation email which includes your receipt of orderand payment receipt from paypal, once you have completed the order. Please check your email as soon as you placed the order and remember to print your receipt. If you have not received the email please contact us at: festive.xpressions10@gmail.com . If you are making a payment by cheque, cash or E-transfer (IFSC code) in India. Please print the order. You don't need to go through paypal payment pages.
Are the items displayed on your site identical to those delivered?
The images of our products are the same as those delivered, since they have been taken by the vendors themselves. However some rakhi items displayed on our site may differ in color from the item delivered since they are handicraft items. In any case we will ensure the same quality as shown in the images. During last 10 days, due to rush if we are out of stock for the item chosen by you, we will ship a similar gift of same or more price to avoid delays.
What if there is a typing error in the order form?
If you find a typing error in your receipt or order form please contact us as soon as possible at festive.xpressions10@gmail.com and we will gladly fix the problem as long as the product has not already been shipped.
Will I be able to track my order?
Yes, you will be able to track your order on our site by clicking track your order at the top of our site or click here and entering your order tracking number found on your receipt printed or in your email confirmation. Here you will be able to find the status of your order. Though during the Festival rush time, you can expect delays.
What does order tracking tell me?
The order tracking informs you of the status of the order and payment. When the order status reads 'New' the order has just come through and has not been viewed yet. When 'In progress' is read then the order has been received and we are in the process of shipping the product out. When the status is 'Completed' then the order has been shipped out. When the payment status reads 'Unknown' the payment is yet to be processed, if 'Settled' the payment has been or shortly will be collected, if 'Declined' then the order payment has been declined (please contact us in this case), if 'Failed' then the payment processor attempted to process the order but failed to (please contact us in this case). You will also know which shipping company we have sent the package through and the waybill number. If you are sending your package through courier we will also provide information on how to track your order through the shipping company. However, there Registered Post items cannot be tracked once sent to be shipped.
What if my product was never recieved?
We do our best to ensure that our customers receive their products on time and keep them informed with our order tracking system. But, if the problem arises where the order has already been packaged and sent by Festive Xpressions and has not been recieved within the time given for delivery then we will do our best to track the order through the shipping company. However, Festive Xpressions is not responsible for any item lost in courier or registered post. Please remember that Registered post and speed post cannot be tracked through shipping companies. Contact us at orders@festive-xpressions.com or festive.xpressions10@gmail.com. If there is a mistake from our side and the gift was not shipped or misplaced,we will make full refunds. We will attempt delivery of item once. Incase the delivery is not executed during the attempt, due to wrong address / recipient not available / premises locked, the customer shall be charged for the order.
Payment Questions:
What type of payment do you except?
We accept payments by Credit Card or with a paypal account. The following credit cards can be used: VISA, Master card, American Express and Discover.
We accept payment by cheque, cash or E transfer in our HDFC account, Indian customerscan deposit the order amount in any branch of HDFC bank in India.
Will my credit card number be secure?
The processing of credit cards is done through Paypal. You do not need a paypal account to use your credit card as the method of payment. All Paypal transactions are secured with 128 bit SSL and powerful encryption to ensure safe online transactions.
Can I send my order by fax, email or phone?
No, orders are only accepted online after the payment and credit card information has been secured.
Can I view your prices in different currencies?
We do not have a currency converter in which you may view all our prices in another currency; however we have installed The XE.com Universal currency converter in which converts a specific amount from US dollars into the desired currency click here to view.
Can I cancel an order after it has been submitted?
No, once the order and payment has been completed it cannot be cancelled. However, if there was a mistake in the ship to or bill to information or if you wish to send a different product of the same value please contact us at: festive.xpressions10@gmail.com before the product is shipped and we will be happy to resolve the problem.
What is your return policy?
Once our goods have been shipped they cannot be returned.
What if my product arrives in a damaged state?
We try to do our best to ensure that all our packages are recieved in good condition by wrapping all our products in bubble wrap and corrugated box packages. However, if you recieve your product in damaged condition please contact us as soon as possible at festive.xpressions10@gmail.com or call 09811442221 (India). If you would like a full refund for your damaged product you will be required to send it back to us within 3 weeks of recieving the product.
Our perishable food items such as chocolates, mithai ,flowers and cakes etc. are packaged securely for safe shipping. However, if our perishable food items are ever recieved in a non-presentable condition (as per the statement of the delivery person) then we will gladly deliver the product again. Again please contact us immediately if ever this situation arises.
If you still have some unanswered questions please send them to us at: info@festive-xpressions.com or festive.xpressions10@gmail.com and we will gladly respond as soon as possible
